Before sitting down to eat brunch this morning, the waitress asked me if I could get the wedge off the picture frame.
I had no idea what she was asking me at first but I soon realized she was using it to level the tables my friends and I were sitting at, which, she explained to me, she had hidden all over the restaurant…
…It took a total of 30 seconds to get it right and it saved us probably 30 minutes of irritation and complaint about having wobbly tables.
When you’re in the service industry, details matter. But you know what? Details matter just about everywhere else, too.