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Category: Making A Difference

On Changing Stupid Business Practices

Published on February 27, 2025

Such a simple idea that could significantly help customer oriented businesses: treat customers the way you would want to be treated as a customer.

I have been stunned at how I’ve been treated by several major companies lately and it just makes me wonder how such disconnected practices and systems have been put into place?

Like… YOU, customer service representative, would HATE the very experience you’re putting me through right now if YOU were the customer… How have we gotten here? Why is it like this? How can we change it?

Some of you reading this are in customer oriented businesses. And I encourage you to challenge your practices and systems and see if they pass the above test.

And some of you maybe aren’t. But, you certainly interact with them regularly. Keep pushing back against bad practices and bad systems. Keep voicing your frustrations and suggestions for improvement. Keep voting for good business with how you spend your money… and stop giving money to companies who have bad business practices.

Big change never happens all at once.

…It happens slowly, slowly. One push, one shove, one vote at a time.

The Best $10 You’ll Ever Spend

Published on December 22, 2024

One of my favorite holiday traditions is to Venmo $10 to 10 or so friends and include the following type of message:

“Take this and commit a random act of holiday kindness. Buy someone a coffee or pay for the person behind you in line (or pay it forward to another Venmo friend)… ‘Tis going to be a stressful week for many. Let’s make it a little better for a few.”

What I love about it so much isn’t just the random acts of kindness that get committed from the $10.

…It’s the amount of time each person spends thinking about how they’re going to commit their random act of kindness.

When this idea first made its way to me, the storyteller said her son was given $5 and a very similar message to what I typed above… and he spent 6 months thinking about how he wanted to make the world a little better with that $5.

…Talk about ROI.

Matching Incoming With Outgoing

Published on December 1, 2024

I bought a few things on sale this weekend.

And for each item I bought, I resolved to give away a comparable item I already owned.

I bought a jacket, so I’m donating a jacket.

I bought a suit coat, so I’m donating a suit coat.

I bought a few sherpa zip-ups, so I’m donating a few sweaters.

In with the new is easy—especially if you’re in the privileged position of having disposable income.

Out with the old, however, is often forgotten.

And essentially everything you’re not using, could be a tremendous gift for another who lives under less fortunate circumstances.

If you’ve got a whole bunch of new incoming—consider adding a whole bunch of your old to the outgoing.

P.s. I just started building a MoveMe Quotes Shop featuring products and services that have a “forward” or functional purpose. Got any cool recommendations?

It’s The Effort That Counts

Published on October 4, 2024

One of my employees just turned 18… and I texted him happy birthday and added a bunch of exclamation points and emojis.

…His mom ordered him a *singing telegram* (a person dressed up in a frog suit who would show up in person and sing happy birthday to him), made an array of homemade cupcakes for him and his coworkers, and got him a stuffed frog as a gift so he could always remember the moment.

Sure, it’s the thought that counts.

But, it’s the effort that gets remembered.

The Art of Being *Actually* Helpful

Published on July 3, 2024

I have two baby trees growing in my front yard.

They planted themselves and all I did was not mow them dead while cutting the lawn. And it’s been about a year now.

The one is growing in solid. Upright and sturdy. Tons of branches and leaves. About 5 feet tall.

The other is… not so much. He’s having a hard time staying upright as of late. He’s about 4 feet tall and was toppled over almost in full, laying sadly on the lawn when I looked out the front window the other day.

So, I propped him up with a makeshift crutch and he was good again.

Until today, when I looked out and saw that he’s starting to lean the other way now.

I want to help as little as possible because I know it’s through this process that he’ll deepen his roots. Which, evidently is the main difference between the first tree and this one. Mr. 4 foot either reached a little too high, too fast with his branches and/or didn’t invest enough time on the deeper, wider reach of his roots.

Of course, I can’t deepen his roots for him and the more I add crutches, the less he’ll invest in root stability himself. On the other hand, I can’t just leave him toppled over… so there’s this delicate balance going on of letting him get knocked around by the elements and making sure he doesn’t topple over and die completely.

…An act I think about often as it relates to life.

There’s trying to help… and then there’s letting people help themselves.

The art of being actually helpful is in balancing these efforts mindfully.

Who Is A Strong Person?

Published on June 14, 2024

Last week, my martial arts students and I reflected on the question, “Who is a rich person?“

This week, we reflected on, “Who is a strong person?”

And the question I asked to help them gather their ideas was, “Who is one of the strongest people you know in your life?” And “Why?”

…And not a single person mentioned someone because of their sheer physical strength.

Each person mentioned somebody because of their emotional and/or mental strength.

They mentioned people who showed resilience, grit, patience, kindness, and courage in the face of adversity and unfairness in life… Parents who brilliantly juggled family, career, health, and more in spite of incredible challenges… People who were diagnosed with life threatening illnesses yet maintained a constructive outlook and found ways to carry through.

While physical strength is certainly impressive, the takeaway for me is that it’s built mostly for the individual… whereas emotional and/or mental strength is a strength that benefits every single person that individual interacts with.

I’m sure you have crossed paths with a muscle-head who was an absolute a-hole… who was, yes, utilizing a type of emotion and/or mental strength to develop their physical strength—but it was for the sole purpose of vanity… it was for themselves.

Whereas the people who develop their mental strength—by building discipline, courage, focus, respect, etc… or the people who develop their emotional strength—by practicing mindfulness, patience, openness, and do inner work… become sources of strength for us all.

P.s. One of the strongest people I ever knew was my great grandmother. Here’s why.

Ripple Here First

Published on May 31, 2024

Start by taking care of yourself—physically, mentally, emotionally…

Everything after this step is counterproductive if this first step isn’t done right.

If it is done right, then, focus on taking care of your environment… physically, aesthetically, organizationally…

These first two steps are intimately intertwined. As the saying goes, don’t go complaining about the world until your own house is in order. Systemize your chores. Tend to your gardens. Repair what’s broken. This will elevate who you attract back into your life which will further compliment self-care. Only after this is done right, should you extend your efforts further.

Continue by taking care of your family (by birth or choice)… seek to help them physically, mentally, emotionally… these are the closest people to you in your life and rightfully, should get the majority of your energy and focus. Add value. Offer gifts. Share experiences. Proceed to the next wave only after this wave is satisfied.

Next, carry the ripple outward by taking care of your friends, acquaintances, clients, closest community members, further away societal members, worldly neighbors, etc… offer them what value, gifts, and support you can with what’s left over from above.

Jumping to this step while your family suffers or while your house falls into disarray is backwards. First things first. Get the origins of your ripples in order. Initiate all waves from the core of your being and let the power of the ripple be felt proportionally outward from there. To initiate waves from the other side of the world leaves you with only the tiniest of ripples in return.

…Which only reduces the energy you’ll be able to put into the next one (and so on).